Shipping Policy for Jayjo Designs
At Jayjo Designs, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines the terms and conditions related to order processing, shipping methods, delivery timelines, and associated costs.
Shipping Coverage
We currently offer shipping within our service regions. Shipping availability may vary depending on your location. If you have any questions regarding delivery to your area, please contact us before placing your order.
Order Processing Time
All orders are processed within 1–3 business days after confirmation. For customized or personalized items, including embroidery, printing, laser engraving, and made-to-order designs, processing times may vary depending on the complexity of the design.
- Standard products: 1–3 business days
- Custom orders: 3–7 business days (or more depending on requirements)
Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Free Shipping
We offer free shipping on orders over $100, subject to the following condition:
- The total package weight must be under 5 lbs
For orders that exceed the weight limit or do not meet the minimum purchase requirement, shipping charges will be calculated at checkout based on your location and order size.
Shipping Methods
We partner with reliable courier services to ensure safe and timely delivery. Shipping method options may vary depending on your location and will be displayed during checkout.
Estimated Delivery Time
Delivery times depend on your location and selected shipping method:
- Local deliveries: 2–5 business days
- Standard shipping: 5–10 business days
- International shipping (if applicable): 7–15 business days
Please note that delivery times are estimates and may be affected by external factors such as weather conditions, courier delays, customs processing, or high order volumes.
Order Tracking
Once your order has been shipped, you will receive a confirmation message with a tracking number (if applicable), allowing you to monitor the delivery status of your package.
Shipping Delays
While we strive to meet all estimated delivery timelines, Jayjo Designs is not responsible for delays caused by:
- Courier service disruptions
- Customs clearance procedures
- Incorrect or incomplete shipping addresses provided by the customer
Incorrect Address
Please ensure that your shipping details are accurate at the time of purchase. Jayjo Designs is not responsible for orders shipped to incorrect addresses provided by the customer. Additional charges may apply for re-shipping.
Damaged or Lost Packages
If your package is lost or arrives damaged during transit:
- Contact us immediately with your order details
- Provide supporting evidence such as photos (for damaged items)
We will coordinate with the courier service to resolve the issue and assist you accordingly